Caveat emptor
I wrote a version of this piece several years ago when I was finding my feet in consultancy and analysis.… Read more
Life is never dull
I’m delighted to introduce Linda Motherwell who is the practice manager at Allander Dental Care in Milngavie. It was great… Read more
Coping with change
Take one day at a time and you’ll get there Read more
Growth will be back – and you can give it purpose
Never have practice owners, clinicians, regulators and public bodies needed to look more radically at the nature of service provision Read more
Is it time to try something new?
Continuous line drawing of three employees talking about work
The cycle of improvement depends on learning to leap and repeat the ‘S-curve’ process Read more
Musings on furlough
As I am sitting writing this article, it’s a bit overcast and I’m looking out of my window over some… Read more
If you want to make God laugh, tell him your plans
Preparing for this piece, I knew the direction that I wanted to take and the points I intended to make.… Read more
Managing yourselves, your teams and your patients in unprecedented times
I feel I can speak for our entire dental profession when I say the challenges of COVID-19 have been wide-reaching… Read more
Getting past the due diligence stage – It really doesn’t need to be that painful!
The list of questions to be answered when selling a practice can run to more than 40 pages; some thoughts… Read more
MDDUS Case Study: Charged After a Late-Night Stramash
Remember, the GDC holds dentists to a higher standard of behaviour than is expected of the general public Day One… Read more
Management
Just because the door can open, doesn’t mean you have to walk through
Every dentist has experienced that elated feeling of pushing at an open door. It often comes after a period where… Read more
A Digital Decade in Dentistry
We are continually moving forward, gaining experience from technology; even from tech that will be rightly consigned to history As… Read more
MDDUS case study: root canal treatment
Mr X should have been advised immediately of complications during his treatment [ WORDS: AUBREY CRAIG ] Mr X attends… Read more
The problem with recruitment
As a profession, we need to up our game to attract a good number of potential candidates [ Words: SUSIE… Read more
Strategy and tactics – often confused!
Time spent on developing a clear strategy which management and staff can focus on delivering, would be time well spent… Read more
Time waits for no one
Working smarter not harder takes effort, willingness to let go of old ideas and desire to embrace change [ words:… Read more
My role as treatment co-ordinator
The job is still in its infancy but may become as common as that of practice manager words: SUSIE ANDERSON… Read more
The perils of wilful blindness
Open your eyes, practice a bit of self-honesty and self-awareness to re-energise yourself and your practising career Wilful blindness is… Read more
Recruit, induct, develop
Assembling an effective team is vital for both growing a practice and building a group Following on from JUNE’S article,… Read more
There’s no “just a…” in dentistry
Every visit to the dentist – no matter how minor – is important to the patient, who should fully understand… Read more
Problem Patients come with greater risks
MDDUS Case study Mr D, a young male adult patient, has a history of poor dental care. He had a… Read more
Outsource, automate, delegate
Does this sound like you? You receive texts from 6.30am from nurses telling you they are sick and can’t work… Read more
MDDUS CASE STUDY: Permanent nerve injury
DAY ONE Mr T attends his dental surgery complaining of pain in his lower left canine tooth. The dentist –… Read more
Get ahead. Start your 2020 vision now
My grandmother described New Year’s Resolutions as “piecrust promises – easily made, easily broken”. With dawn of 2019, probably with… Read more
It’s the sales, stupid!
Governments stand and fall by the economy (many believe), and hence James Carville’s now infamous phrase, ‘It’s the economy, stupid’,… Read more
Ask yourself ‘are you asking the right questions?’
One of the big plus sides to social media in recent years has been the comparative ease of networking with… Read more
MDDUS CASE STUDY: Crown Claim
DAY ONE Mr K is a 32-year-old sales manager and attends the dental surgery dissatisfied with the appearance of a… Read more
Don’t let walk-ins just walk out again
Whenever I get the chance I drop into a practice and ask for an appointment. Last weekend I was in… Read more
Leadership when there’s no one following you
“Leadership” is a current big buzzword in dentistry. If you read the often confusing guidelines that pour out of the… Read more