The Orthodontic Clinic celebrates a decade in Aberdeen
Party in October will bring together the team, family, friends and key people who have supported them throughout the years
The Orthodontic Clinic in Aberdeen is celebrating its 10th anniversary this year. To commemorate this special occasion, the clinic is hosting a party in October that will bring together their team, family, friends, and key people who have supported them throughout the years.
The clinic’s founders, Lisa and Ivin, are especially excited to honour those who played pivotal roles in the clinic’s early days, from buying the business to transforming it into a thriving practice. Aberdeen Inspired BID (Business Improvement District) will present a plaque to the clinic at the party, recognising a decade of excellence and service in the community.
The Orthodontic Clinic, originally established in 2006 under different management, went through some struggles in 2013 and the previous owners wanted to sell the business. Lisa and Ivin saw its great potential and in 2014, they took over the clinic and began the task of turning things around. Buying over the clinic was a very challenging time due to the inheritance of some difficult problems. They had to restore the clinic’s reputation, raise standards and build back the trust in the community and with their dental colleagues. They knew that they could grow the business into something great and promised their team that no one would lose their job or experience salary reductions. They would work hard to keep the business running and ensure its long-term survival. Their faith in their vision and commitment to their staff were key to the clinic’s remarkable transformation. Today, The Orthodontic Clinic is a multi-award-winning practice, having earned recognition in every year from 2016 to date, except for 2020 due to the COVID-19 pandemic.
A vision for excellence
Patient care has always been Lisa and Ivin’s number one goal. Their vision was to build a clinic where patients felt comfortable and cared for and where staff members felt like they were part of an extended family. The Orthodontic Clinic prioritises patient care while also providing a positive and supportive work environment for their team. The clinic’s focus on providing exceptional care in a relaxing and welcoming environment has been key to its success. Beyond clinical excellence, Lisa and Ivin also wanted to give back to the community by working with local businesses and supporting charitable initiatives. Their commitment to these values has helped shape The Orthodontic Clinic into the respected and admired practice it is today. Looking back over the past 10 years, The Orthodontic Clinic has had many proud moments. One of the earliest highlights was winning the Most Improved Practice award at the Dentistry Scotland Awards in 2016. This recognition was a testament to the hard work and dedication Lisa, Ivin, and their team had put into transforming the clinic.
The following year, in 2017, the clinic won the Best Team Award at the Scottish Dental Awards, further solidifying their reputation as a close-knit, high-performing team. This award was particularly meaningful, as it recognised the strong bond that Lisa and Ivin had worked hard to cultivate among their staff. In 2018, the clinic received another major accolade when Lisa and Ivin were named Employer of the Year at the Elevator Awards. This business-level recognition was an affirmation of their leadership style and the supportive, family-oriented culture they had built within the clinic.
One of the most significant milestones in the clinic’s history was the refurbishment of its new premises in 2017-2018. Lisa and Ivin personally project-managed the transformation of a four-storey building into a state-of-the-art, six-chair clinic with modern facilities and a stunning interior design. The successful completion of this project was a source of immense pride for the entire team, and the clinic passed its first practice inspection in 2018 with flying colours.
A growing team and continued success
Since taking over The Orthodontic Clinic, Lisa and Ivin have grown the team from 12 to 23 members. The staff now includes two specialist orthodontists, a dentist with special interest in orthodontics, four orthodontic therapists, 11 nurses, two receptionists, an accounts supervisor, a clinic supervisor, and a lab technician. Lisa and Ivin have prioritised staff development, ensuring that all nurses are trained in additional skills such as X-ray and impression-taking to provide more comprehensive patient care. Key to the clinic’s success has been support from partner companies such as Orthocare and NCS. “Orthocare and NCS both provide such great services,” said Lisa.
Looking to the future
As The Orthodontic Clinic celebrates its 10th anniversary, Lisa and Ivin are not content to rest on their laurels. Looking ahead, they have ambitious plans for the future. Their primary focus remains on providing the highest quality patient care and continuously enhancing the patient experience. The team, which Lisa and Ivin describe as one of their greatest assets, will continue to be a central focus of their efforts. They believe in supporting and encouraging their staff to further develop their skills, which not only helps the clinic deliver the best possible care but also allows individual team members to grow and shine in their roles. This commitment to staff development ensures that The Orthodontic Clinic remains at the forefront of orthodontic care while also fostering a culture of learning and collaboration. Their vision remains the same: to provide outstanding care in a welcoming and supportive environment while giving back to the local community.
The 10th anniversary of is not only a celebration of a successful business but also a testament to the hard work, dedication, and vision of its founders, Lisa and Ivin. From buying over the clinic and transforming it into a multi-award-winning practice, their journey has been one of passion and perseverance. As they celebrate this milestone with their team, family, and community, they look forward to the next chapter in the clinic’s story, confident that the best is yet to come.