Perth symposium focus on service excellence has them hooked
Blackhills Clinic’s annual event welcomes renowned international speaker for a day of engaging education and entertainment
Nearly 200 dentists attended Blackhills Clinic’s free symposium at Perth Racecourse recently to see a day-long presentation from internationally-acclaimed speaker Mark Robb, co-founder of Positive Reframe and the current Vistage Speaker of the Year.
Paul Stone, Blackhills clinical director, welcomed delegates to the symposium and gave a brief summary of the range of specialist services offered by the multi award-winning referral clinic, including some of the ground-breaking developments and treatments available.
He then introduced Mark to the delegates, which included dentists, nurses, therapists/hygienists, receptionists and practice managers. He spoke for the rest of the day on “Growing your practice by creating a culture for service excellence”. Mark’s clients include Coca Cola, Specsavers, Clarks, Sony, P&O Cruises, Costa Coffee and the Foreign Office. Over the day’s four sessions he used a blend of engaging stories, cutting-edge research and case study examples to inform and entertain the audience in this essential aspect of dental business management.
Feedback from delegates following the event was excellent. One dentist remarked: “Just wanted to say a massive thank you for the best symposium/CPD event I’ve ever been to! I’m still buzzing.”
Mark flew down to London that evening where he was on the judging panel for the UK Business Awards the following day.
Speaking after the event, Paul said: “The team at Blackhills Specialist Dental Clinic would like to thank everyone who took time out of their practice to attend the symposium and for their very kind comments. We hope to see you all at our 2018 Symposium.”